Privacy Policy for Helpicine

Last Updated: March 24th 2024

Welcome to Helpicine, developed by Nordahl Software. This privacy policy describes how Nordahl Software ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application Helpicine ("the app").

1. Collection of Personal Information

We collect the following types of personal information when you use our app:

  • User Information: We collect date of birth from users. This information is used to secure the user access and enable features such as birthday messages.
  • Medication Information: We collect information about the medication you track in the app, including the name of the medication, the current number of units, the original number of units, and any user-defined notes. This information is necessary to provide you with effective medication monitoring and reminders.
  • Reminder Information: We collect information about the reminders you create in the app, including references to the associated medication, timing, and frequency of reminders.
  • Log Information: We record user actions related to medication administration, such as counting up or down medication supplies.
  • Device Information: We collect information about the device you use for the app, including the model, device manufacturer, operating system version, platform, and device type.

2. Use of Personal Information

We use your personal information for the following purposes:

  • To provide you with a personalized and effective medication monitoring experience.
  • To send you reminders about medication intake.
  • To analyze user behavior and provide support.
  • To fulfill our legal obligations, including protection of your data.
  • To improve and optimize the performance and functionality of the app.

3. Sharing of Personal Information

Internal Data Structure

  • Databases: We use databases to store and synchronize your data across devices. These databases are designed to protect your information and ensure that it is available when you log in on a new device or reinstall the app.

Third-Party Providers

We share your personal information with the following third parties:

  • Firebase Authentication: In the app, Firebase Authentication is primarily used to handle your login and registration processes using email/password authentication. Firebase Authentication ensures that you have secure and reliable access to the app and your personal data.
  • Firebase Analytics: Firebase Analytics is used to analyze the app's performance, understand your behavior, and make informed decisions about the app's development and improvement.
  • Firebase Crashlytics: Firebase Crashlytics is used to identify and diagnose any app crashes or errors, allowing developers to quickly address them and improve the app's stability.
  • Google AdMob: Google AdMob is used to display Google ads in the app, which may contribute to generating revenue for the company.

These third parties process the data on our behalf and are obligated to comply with applicable data protection laws. Additionally, your login information is processed by Firebase in accordance with their privacy policy.

You typically do not have direct control over the sharing of your data with these third parties, such as Firebase Authentication and Google AdMob. The use of these services is integrated into the app's functionality, and you cannot manage your consent to share data with these third parties directly from the app. If you do not wish to share your data with these third parties, you can choose to delete your account from the app.

4. Your Rights

You have certain rights regarding the information you generate yourself through the use of the app. This includes the ability to access, edit, or delete the data you have entered into the app. You can also limit the processing of your information by disabling certain features in the app. For example, on devices that allow it, you can manage permissions for features such as reminders. Additional requests to restrict the processing of your information can be made by contacting us directly, where we will endeavor to accommodate your requests in accordance with our policies and legal obligations. We respect your rights to privacy and data protection and will do our best to accommodate your requests.

5. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypting data transfers and storage, as well as access control measures to ensure that only authorized persons have access to user data.

6. Compliance with Applicable Laws

We confirm that the Helpicine app complies with all relevant laws and regulations for the protection of personal information, including the EU's General Data Protection Regulation (GDPR). We have implemented appropriate technical and organizational measures to ensure that user data is processed in accordance with these laws and regulations.

The Helpicine app is intended for users over 15 years of age in accordance with Danish law. We do not knowingly collect personal information from users under this age. If you are under 15 years old, you should not use the app unless you have permission from your parents or guardian. If we become aware that we have collected personal information from a person under 15 years of age without valid consent, we will take appropriate measures to delete this information.

7. Changes to the Privacy Policy

We reserve the right to change this privacy policy from time to time. Any changes will be posted on this page, as well as sent to the email used to create the user account in the app, along with an updated effective date.

8. Anonymization

We ensure that your personal information is anonymized after deleting your account or data, so that it can no longer be traced back to you. All data on the device is deleted when your account or the app is deleted.

9. Disclaimer

The Helpicine app is designed as a tool to manage medication inventory and should not be considered a substitute for medical advice or treatment. The use of the app is at your own risk, and we always recommend that you consult a doctor if you experience any changes or worsening of your health.

10. Contact Us

If you have questions or concerns regarding this privacy policy or our processing of your personal information, please contact us at support@nordahlsoftware.dk.