Help for Helpicine

Reminders

Reminders are subject to battery optimizations imposed by the device manufacturers, and they cannot be directly modified by the app. However, you can ensure better stability and reliability of the reminders by going into your battery settings and allowing the app to be excluded from battery optimizations. Below are guides to make these changes for various brands:

General Steps for Android

Open "Settings" on your device
Navigate to "Apps" or "Applications"
Find and select Helpicine
Select "Battery" or "Battery Optimization"
Select "Don't optimize" or "Not optimized"

Specific Brands and Their Adjustments

If you cannot find the settings using the general steps, you can try following the steps for the specific brand. Click the button for your device's brand below.

Samsung

Android 8.0 to Android 9.0

Open "Settings"
Go to "Device Maintenance"
Select "Battery"
Tap "Unmonitored Apps"
Tap "Add apps", and select Helpicine

Android 10 to Android 11

Open "Settings"
Go to "Device Care"
Select "Battery"
Tap "App power management"
Select "Apps not optimized", and tap "Add apps"
Select Helpicine

Android 12 to Android 14

Open "Settings"
Go to "Battery and Device Care"
Select "Battery"
Tap "Background usage limits"
Select "Apps that won't be put to sleep", and tap "Add apps"
Select Helpicine

Sony

Open "Settings"
Go to "Battery"
Select "Battery Optimization"
Find and select Helpicine
Select "Don't optimize"

Motorola

Open "Settings"
Go to "Battery"
Select "Battery Optimization"
Select "All apps" from the dropdown menu
Find and select Helpicine
Select "Don't optimize"

OnePlus

Open "Settings"
Go to "Battery"
Select "Battery Optimization"
Select Helpicine
Select "Don't optimize"

Google Pixel

Open "Settings"
Go to "Apps & notifications"
Select "Advanced"
Select "Special app access"
Select "Battery Optimization"
Select "All apps" from the dropdown menu
Find and select Helpicine
Select "Don't optimize"

Huawei

Open "Settings"
Go to "Battery"
Select "App launch" or "App power management"
Find Helpicine and enable "Manual management"
Enable all three settings (Auto-launch, Secondary launch, Run in background)

Xiaomi

Open "Settings"
Go to "Battery & performance"
Select "App battery saver" or "Battery Optimization"
Find and select Helpicine
Select "No restrictions"

Oppo

Open "Settings"
Go to "Battery"
Select "Advanced battery management" or "Battery Optimization"
Find and select Helpicine
Select "Allow background activity"

Vivo

Open "Settings"
Go to "Battery"
Select "High performance" or "Battery Optimization"
Find Helpicine and allow background activity

How do I delete my account?

You have 2 options for deleting your account:

Through the app - you can do it yourself by logging into the app and clicking on "My account" at the top of the screen. Here you will see a menu for your user settings, as well as the "Delete account" button.
By contacting support - You can also write to Helpicine Support, who can guide you through a deletion procedure. It is important that you create the case with the email you used when creating an account in the app.

When deleting an account, all data on the device will be completely erased, and therefore it will not be possible to recover it.